Terms of Service

Flora Aesthetics and Wellness, A Medical Corporation

Effective Date: August 28, 2026  |  Last Updated: November 11, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your use of the website located at https://floraaestheticsandwellness.com (the “Site”), our text messaging programs, our email communications, and the products and services we provide (collectively, the “Services”).

The Site and Services are owned and operated by Flora Aesthetics and Wellness, A Medical Corporation, a California medical corporation located at 71 N Palm St, Upstairs, Suite 200, Ventura, CA 93001 (“Flora,” “we,” “us,” or “our”).

By accessing the Site, booking an appointment, purchasing a product or service, joining our text messaging program, or otherwise interacting with Flora, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Site or the Services.

2. Eligibility

You must be at least 18 years old to use this Site, to book services, and to join any Flora messaging program. Certain treatments carry additional age or medical eligibility requirements, which will be reviewed with you before treatment. By using the Services, you represent that you are at least 18 and that the information you provide to us is accurate and belongs to you.

3. No Medical Advice, No Guaranteed Results

Flora is a medical aesthetics and wellness practice. Content on the Site, in our emails, and in our text messages is provided for general informational and marketing purposes only. It is not medical advice, and it does not create a physician-patient or provider-patient relationship.

Nothing on the Site should be used to diagnose or treat a health condition, and it is not a substitute for a consultation with a licensed provider. Always seek the advice of a qualified health professional with any questions about a medical condition. If you are experiencing a medical emergency, call 911.

Results from aesthetic and wellness treatments vary from person to person. Photographs, testimonials, and before-and-after images shown on the Site or in our messaging reflect individual experiences and are not a promise, warranty, or guarantee that you will experience the same outcome. All treatments carry risks, which will be disclosed to you in your written informed consent before any procedure is performed.

4. Appointments, Deposits, and Cancellations

Appointments may be requested through the Site, through our online booking system, by phone, by text, or in person. An appointment is confirmed only when Flora confirms it directly with you. A valid credit card is required to reserve any appointment. New patients must also place a $150 non-refundable deposit, which is applied toward the cost of treatment at checkout.

Your time is reserved specifically for you, and late cancellations leave that time unfilled. Our cancellation terms, which are also published at floraaestheticsandwellness.com/cancellation-policy, are as follows:

Standard appointments (under 45 minutes)

• Cancel or reschedule with less than 24 hours notice: $100 fee
• No-show: the full service fee or $150, whichever is greater

Extended appointments (45 to 90 minutes)

• Cancel or reschedule with less than 48 hours notice: 50% of the service fee
• Cancel or reschedule with less than 24 hours notice: 75% of the service fee
• No-show: 100% of the service fee

New patient appointments

• Cancel with less than 48 hours notice: deposit forfeited
• No-show: full service fee charged

Late arrivals. We hold a 10 minute grace period when our schedule allows. Arriving more than 10 minutes late may require rescheduling, and applicable cancellation fees will apply.

Grace cancellation. Each patient receives one grace cancellation per calendar year when we are notified in advance.

Repeated cancellations. Repeated late cancellations or no-shows may result in the loss of online booking privileges and a requirement to prepay or place a deposit for future appointments.

Our right to reschedule. We may reschedule an appointment when a provider is unavailable, when equipment requires service, or when a treatment is not clinically appropriate for you. No fee applies when we reschedule.

5. Pricing, Payment, Packages, and Refunds

All prices are listed in U.S. dollars and are subject to change without notice. Pricing quoted on the Site, in promotional materials, or in a treatment plan is an estimate and may change based on your consultation, the products used, and the units or sessions required.

• Payment is due at the time of service unless a written payment arrangement is in place.
• Promotions, memberships, and packages are subject to their own written terms, including any expiration dates and transfer restrictions, and cannot be combined unless we state otherwise in writing.
• Gift cards. Gift cards you purchase never expire and carry no service fees. As California law requires, if your remaining gift card balance is less than $10, you may ask to receive it in cash. Promotional or bonus cards given at no cost (for example, a bonus card with a purchase) may expire, and their expiration date will be stated on the card or offer.
• Memberships. Memberships are billed monthly to your card on file and renew automatically. The VIP Beauty Bank membership has a 12-month minimum term and then continues month to month until you cancel. After the minimum term, you may cancel by emailing info@floraaestheticsandwellness.com or by calling or texting (805) 973-0793. Your membership agreement contains the full terms.
• Because aesthetic services are performed on your person and cannot be returned, all sales of services, treatment packages, memberships, and deposits are final and non-refundable except where required by California law. Prepaid unused sessions may be applied to other services at our discretion.
• Retail skincare products may be returned only if unopened and unused, within 30 days of purchase, with proof of purchase.
• Manufacturer rewards programs such as Allē and Aspire are administered by those manufacturers and are subject to their terms, not ours.

6. Your Account and Information

If you create an account or patient portal login, you are responsible for keeping your credentials confidential and for all activity that occurs under your account. You agree to provide accurate and current information, including a mobile number and email address that belong to you, and to update that information when it changes. Notify us promptly at info@floraaestheticsandwellness.com if you believe your account has been accessed without your permission.

7. Electronic Communications

By providing your contact information, you consent to receive communications from us electronically, including by email, text message, and notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that those communications be in writing.

8. Mobile Messaging Terms and Conditions (SMS, MMS, and RCS)

This section governs the Flora Aesthetics and Wellness mobile messaging program (the “Program”), which is operated by Flora Aesthetics and Wellness, A Medical Corporation. By opting in, you agree to these Mobile Messaging Terms and Conditions.

8.1 Program Description

The Program delivers recurring text messages, which may be sent as SMS, MMS, or RCS (Rich Communication Services) messages, to the mobile number you provide. Messages may include:

• Transactional and service messages, such as appointment confirmations, appointment reminders, rescheduling notices, pre-treatment and post-treatment care instructions, follow-up check-ins, product pickup notices, order and payment updates, and replies to questions you send us.
• Marketing and promotional messages, such as event invitations, membership offers, seasonal promotions, new treatment announcements, product launches, and reminders about treatments that may be due.

Messages may be sent using an automatic telephone dialing system or other automated technology. RCS messages may include images, buttons, branded sender information, and other rich content. If your device or carrier does not support RCS, the message may be delivered to you as a standard SMS or MMS message instead.

8.2 Consent and Opt-In

You may join the Program by submitting your mobile number through a form on our Site, by completing an intake or consent form at our practice, by texting a keyword to our number, or by otherwise giving us express written consent to text you.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Flora. You may still book appointments and purchase products and services without joining the Program.

By opting in, you confirm that you are at least 18 years old, that you are the subscriber to or the customary user of the mobile number you provided, and that you have authority to consent to receive messages at that number.

8.3 Message Frequency

Message frequency varies. The number of messages you receive depends on your appointments, your interactions with us, and the promotions running at the time.

8.4 Message and Data Rates

Message and data rates may apply. You are responsible for all charges and fees your wireless provider imposes for text messaging and data. Please contact your wireless provider with questions about your messaging or data plan.

8.5 How to Opt Out

You can cancel at any time. Reply STOP to any text message you receive from us, or text STOP to 866-516-5227. You may also use the unsubscribe link where one is available in a message.

After you send STOP, we will send you one final message confirming that you have been unsubscribed, and you will receive no further messages from that program. If you want to rejoin later, sign up again as you did the first time, or text START to 866-516-5227.

You may also opt out by emailing info@floraaestheticsandwellness.com or texting or calling us at (805) 973-0793. Please allow up to ten business days for requests submitted by email or phone to take effect.

Opting out of marketing messages does not end your provider-patient relationship with Flora, and we may still contact you as needed about a scheduled appointment or your care.

8.6 How to Get Help

For help, text HELP to 866-516-5227 and you will receive a reply with our contact information. You may also reach us by email at info@floraaestheticsandwellness.com or by phone at (805) 973-0793.

8.7 Supported Carriers and Delivery

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless provider and is outside our control. We do not guarantee that any message will be delivered, or that it will be delivered at a particular time.

We may modify or discontinue the Program, any short code, any number, or any message type at any time, with or without notice.

8.8 Do Not Call and Do Not Text Registries

If your number is registered on a state or federal Do Not Call or Do Not Text list, you may still receive messages from us because you gave us your express written consent to be contacted. You can stop those messages at any time using the instructions in Section 8.5.

8.9 Changing or Deactivating Your Number

You agree to notify us if you change or deactivate the mobile number you gave us, so that messages intended for you are not sent to someone else. Email info@floraaestheticsandwellness.com to update your number. You agree that you are responsible for any messages sent to a number you no longer control if you did not notify us.

8.10 Privacy and Your Consent Information

We respect your privacy. Information collected through the Program is handled in accordance with our Privacy Policy.

Text messaging originator opt-in data and consent will not be shared with any third parties for purposes unrelated to delivering the messaging service. We use messaging platform vendors solely to send messages on our behalf, and they are contractually restricted from using your information for any other purpose.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Protected health information is handled in accordance with HIPAA and applicable California law. Standard text messaging is not a secure or encrypted channel. We keep the clinical detail in our messages to a minimum, and by joining the Program you acknowledge and accept the inherent privacy risks of communicating by text.

9. Email Communications

If you provide your email address, you may receive service emails and marketing emails from us. You can unsubscribe from marketing emails using the unsubscribe link in any marketing email, or by emailing info@floraaestheticsandwellness.com. We will still send you transactional emails related to your appointments, purchases, and care.

10. Intellectual Property

The Site and all content on it, including text, graphics, logos, photographs, video, treatment descriptions, and the Flora name and marks, are owned by Flora or our licensors and are protected by United States and international intellectual property laws. You may view and print content for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, or create derivative works from any part of the Site without our prior written permission.

11. Patient Content, Reviews, and Photography

If you submit a review, testimonial, comment, photograph, or other content to us or to our social channels, you grant Flora a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit, and display that content in connection with our marketing and educational efforts. You represent that the content is yours to share and does not infringe anyone else’s rights.

Use of clinical before-and-after images or any content that identifies you as a patient is governed by a separate written photo, video, and content consent form, not by these Terms.

12. Acceptable Use

You agree not to use the Site or the Services to: violate any law; impersonate another person; submit false or misleading information; upload malicious code; scrape, crawl, or harvest data; attempt to gain unauthorized access to our systems or another user’s account; or interfere with the operation of the Site.

13. Third Party Links and Services

The Site may link to third party websites, scheduling tools, payment processors, financing providers, and manufacturer rewards programs. We do not control those services and are not responsible for their content, policies, or practices. Your dealings with them are solely between you and that third party.

14. Privacy

Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our handling of protected health information is described in our Notice of Privacy Practices, which is provided to you as a patient.

California residents can learn about their privacy rights, and opt out of the sale or sharing of personal information, on our Do Not Sell or Share My Personal Information page.

15. Disclaimer of Warranties

Except as expressly stated in these Terms, the Site and the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error free, or that any content on it is accurate, complete, or current.

Nothing in this section limits any warranty or protection that cannot be disclaimed under California law, and nothing in these Terms limits our liability for professional negligence in the delivery of medical services.

16. Limitation of Liability

To the fullest extent permitted by law, Flora and its owners, officers, employees, providers, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to your use of the Site, the Services, or the Program, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability arising out of or relating to the Site, the messaging Program, or these Terms will not exceed the greater of one hundred dollars ($100) or the amount you paid to us for the specific service giving rise to the claim in the six months preceding the claim.

This section does not apply to claims arising from the provision of medical or professional services, which are governed by applicable California law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Flora and its owners, officers, employees, providers, and contractors from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms, your misuse of the Site or Services, or your violation of any law or the rights of a third party.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. You agree that any dispute arising out of or relating to these Terms, the Site, or the Program that is not resolved informally will be brought exclusively in the state or federal courts located in Ventura County, California, and you consent to the personal jurisdiction of those courts.

Before filing any claim, you agree to contact us at info@floraaestheticsandwellness.com and give us thirty (30) days to try to resolve the matter informally.

California consumer notice. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

19. Severability and Waiver

If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force. Our failure to enforce any provision is not a waiver of our right to enforce it later.

20. Changes to These Terms

We may update these Terms at any time. When we do, we will revise the “Last Updated” date above and post the new version on this page. Material changes to the mobile messaging Program will be communicated to Program participants where required by law. Your continued use of the Site, the Services, or the Program after we post changes means you accept the updated Terms.

21. Contact Us

Flora Aesthetics and Wellness, A Medical Corporation
71 N Palm St, Upstairs, Suite 200 Ventura, CA 93001
Phone: (805) 973-0793
Email: info@floraaestheticsandwellness.com
Website: https://floraaestheticsandwellness.com
Privacy Policy: floraaestheticsandwellness.com/privacy-policy
Accessibility: floraaestheticsandwellness.com/about/accessibility