Cancellation Policy

Effective January 1, 2026

At Flora Aesthetics & Wellness, each appointment is reserved to give you personalized, high-quality care. Our cancellation and scheduling policies protect provider time and let us care for every patient fairly.

Appointment reservations

A valid credit card is required to reserve any appointment. Some services require a non-refundable deposit, which is applied to your treatment at checkout.

Cancellation and rescheduling fees

Standard appointments (under 45 minutes)

• Cancel or reschedule with less than 24 hours’ notice: $100 fee
• No-show: the full service fee or $150, whichever is greater

Extended appointments (45 to 90 minutes)

Includes filler appointments, device treatments, and combination services.

• Cancel or reschedule with less than 48 hours’ notice: 50% of the service fee
• Cancel or reschedule with less than 24 hours’ notice: 75% of the service fee
• No-show: 100% of the service fee

New patients

• A $150 non-refundable deposit is required to book.
• Cancel with less than 48 hours’ notice: the deposit is forfeited
• No-show: the full service fee is charged

Memberships, packages, and vouchers

Appointments booked with credits, vouchers, packages, or gift cards follow the same cancellation rules. A late cancellation or no-show may result in a cancellation fee charged to the card on file, or the loss of an equal credit or voucher.

Late arrivals

We hold a 10-minute grace period when our schedule allows. Arriving more than 10 minutes late may mean rescheduling, and the cancellation fees above will apply.

Medical cancellations

If you are ill or have symptoms that may make treatment unsafe, we may reschedule you, with no fee. Repeated medical cancellations may require a deposit, medical clearance, or same-day scheduling.

Grace cancellation

Each patient receives one grace cancellation per calendar year, as long as you let us know before your appointment start time.

Repeated cancellations

Patients with two or more late cancellations or no-shows within 6 months may lose online booking privileges and may need to place a deposit for future appointments.

How to cancel or reschedule

So we receive your request in time, please use one of these methods:

• Text (preferred): (805) 973-0793
• Phone call during business hours: (805) 973-0793

Email, Instagram messages, and other social media messages are not monitored for time-sensitive requests and do not count as notice. If a disability makes texting or calling difficult, let us know and we’ll set up another way that works for you.

These terms are also part of our Terms of Service.