71 N Palm St, Upstairs Suite 200, Ventura, CA 93001

Text or Call Us: (805) 973-0793

Cancellation Policy

Effective January 1, 2026

At Flora Aesthetics & Wellness, each appointment is reserved to provide you with personalized, high-quality care. Our cancellation and scheduling policies protect provider time and allow us to accommodate all patients fairly.

A valid credit card is required to reserve any appointment. Some services require a non-refundable deposit, which is applied to your treatment at checkout.

  • Cancel/reschedule with < 24 hours’ notice: $100 fee
     • No-show: Full service fee or $150, whichever is greater

Filler appointments, device treatments, combination services
 • Cancel with < 48 hours’ notice: 50% of service fee
 • Cancel with < 24 hours’ notice: 75% of service fee
 • No-show: 100% of service fee

  • $150 non-refundable deposit required
     • Cancel with < 48 hours’ notice: Deposit forfeited
     • No-show: Full service fee charged

Credits, vouchers, packages, or gift cards follow the same cancellation rules.
 Late cancellations or no-shows may result in:
 • A cancellation fee charged to the card on file, or
 • Forfeiture of an equivalent credit or voucher

  • 10-minute grace period when possible
     • Arriving > 10 minutes late may require rescheduling
     • Applicable cancellation fees will apply

If you’re ill or experiencing symptoms that may contraindicate treatment, we may reschedule you for safety — no fees applied.
 Repeated medical cancellations may require a deposit, clearance, or same-day scheduling.

Each patient receives one grace cancellation per calendar year (must notify us before the appointment start time).

Patients with two or more late cancellations or no-shows within 6 months may lose online booking privileges and may require deposits for future appointments.

To ensure your request is received promptly, only the following methods are accepted:

📱 Text (preferred): 805-973-0793
📞 Phone call during business hours

❌ Emails, Instagram DMs, and other social media messages are NOT accepted
These channels are not monitored for time-sensitive communication.